Frequently Asked Questions
What are your available unit sizes?
Regular unit sizes: 5x5, 5x10, 10x10, 10x12, 10x15, 10x20, 15x15, 10x25, 10x30, 10x40, 12x40, 15x40, 20x40
Climate unit sizes: 5x5, 5x10, 10x10, 10x12, 10x15, 10x20, 10x23, 10x25, 10x30, 14x25
Hobby Units (with electricity): 10x30, 30x20, 20x40, 30x40, 25x60
Construction yard sizes: 3,000 sq.ft., 5,000 sq.ft., 10,000 sq.ft.
Do all locations have the same unit sizes and accommodations?
Available unit sizes and accommodations vary depending on the location. Please contact the location you are interested in for more information.
Is there anything standard on all locations?
All locations have an on-site manager and secure gate access. Boxes, locks, and other moving supplies are available for purchase at all locations.
Do operating hours vary between locations?
All of our locations are open: Monday - Saturday: 8:00am to 5:00pm, Sunday: 9:00am to 1:00pm. Gate Hours: 7:00 am to 7:00 pm - 7 days a week including holidays.
When can I access my storage unit?
Storage units are avaiable for access 7 days a week from 7:00 AM to 7:00 PM.
Does A-Family offer help moving items into the storage unit?
A-Family Discount Storage has a moving truck available for use to assist in moving items into a storage unit at any of our locations.
Are there any A-Family locations outside of Arizona?
Currently there are not. If you require storage assistance in California, Texas, Oklahoma, Utah or Nevada, please contact Cool Box Portable Storage.
Can I store a vehicle or boat in a storage unit?
What exactly can I store in a storage unit?
Almost anything, from abacuses to zithers, even cars and boats. There are a few common sense things that can't be stored: pesticides, fertilizers, hazardous substances, burnable fuels, explosives, living things, things that give off odors or which can decay, contraband, and food that's not sealed in cans. Be sure to tell the storage operator the kinds of things you plan to store. They'll be glad to help you sort it out.
What is self-storage, and why would I use it?
Self-storage refers to a space or lockable unit in which customers store their personal property on a self-service basis. Self-storage allows customers who are relocating, selling a home, or simply looking for more space for their possessions an affordable, flexibly sized place to store the items. Businesses frequently use self-storage to store inventory or paperwork, rather than having to lease additional expensive commercial space. Unlike portable or door-to-door storage, self-storage customers have a key to the unit and/or code to entry gates so that they are not forced to make appointments to access their goods.
Will my possessions be safe?
There are no guarantees that accidents won't happen, but we take great care in protecting your goods. Regardless of security, don't store irreplaceable items or things of high value. Ask yourself, is this something I would store in my own garage? If not, don't put it into storage.
Do I have to have insurance on items that I store?
All self-storage operators highly recommend that you insure your stored possessions, and no self-service storage insures your property for you. That's your responsibility. Insurance is required. Our facility offers low-cost insurance plans or you can obtain insurance on your own. You may also bring in a copy of your Homeowner's or Renter's Insurance Declarations page. Be sure to check your homeowner's or apartment renter's policy to determine whether you need to purchase additional insurance. Ask the storage operators about insurance when you rent space. They'll be happy to help you.
Do you have auctions at A Family Storage?
Self-storage auctions are relatively common in the storage industry, but are held only as needed. Storage units and vehicles, including boats and trailers, might be included in these auctions. Everyone is welcome to our public auctions - whether you are a seasoned bidder or first time buyer.
Please visit Tucson Storage Auctions for auction dates and locations. The website also lists auction rules and guidelines and provides an opportunity to sign up for future auction emails.
What is the difference between climate controlled and air-conditioned storage?
Some operators offer cooled spaces, which they often refer to as climate controlled. Climate controlled may mean fully air-conditioned or evaporative cooled. Air-conditioned usually refers to air cooled by refrigeration, through the use of a condenser, and evaporative cooled refers to air cooled through water evaporation (swamp box). Climate controlled could also mean either heated and cooled to a constant temperature and humidity or just cooled by evaporation. Ask the self-storage operator exactly what is meant by climate controlled or air conditioned storage to make sure you are getting what you expect.
How to Choose a Size:
Size: 5' X 5' - 25 sq ft.
What Will Fit: Small furniture: Chest of drawers, small mattress set, several boxes and small items.
Size: 5' X 10' - 50 sq ft.
What Will Fit: Studio or small one-bedroom apartment: Mattress set, sofa, dining room set, boxes and miscellaneous items.
Size: 10' X 10' - 100 sq ft.
What Will Fit: Furnishings from one or two bedroom apartment: Refrigerator, washer/dryer, patio furniture, many boxes and miscellaneous items.
Size: 10' X 15' - 150 sq ft.
What Will Fit: Vehicles, Boats, Furnishings from a two or three bedroom apartment/house: Appliances, patio furniture, many boxes and extras.
Size: 10' X 20' - 200 sq ft.
What Will Fit: Vehicles, Boats, Furnishings from a three or four bedroom apartment/house: Appliances, patio furniture, many boxes and extras.
Size: 10' X 25' - 250 sq ft.
What Will Fit: Vehicles, Boats, Furnishings from a three or four bedroom apartment/house: Appliances, patio furniture, garage extras and miscellaneous.
Size: 10' X 30' - 300 sq ft.
What Will Fit: Vehicles, Boats, Furnishings from a four or five bedroom apartment house: Appliances, patio furniture, garage extras and miscellaneous.