Relief Manager

RESPONSIBILITIES

• Access to reliable transportation to work at one or more facility locations within Tucson, Arizona.
• Provide outstanding customer service and help prospective or current tenants acquire personal and business storage ensuring it fits their individual needs and effectively recommend appropriate solutions.
• Assist prospective and current tenants in person and on the phone to rent storage units, transfer, understand lease terms, fees, insurance and payment options.
• Effectively and efficiently documenting information pertaining to any and all interactions with tenants in the Customer Management System.
• Complete move-ins, lease agreements and review policy information with every tenant.
• Complete move-outs in a timely manner.
• Consult, sell, and up sell to customers retail inventory bundles or items such as boxes, tape and other appropriate products that meet their needs.
• Ensure the appearance of the property is customer ready and welcoming at all times.
• Ability and willingness to perform janitorial duties such as sweeping, mopping, windows, cleaning units and light maintenance duties as needed. You must have an eye for detail, the office must be clean and smell fresh, there is to be no debris on property.
• Conduct a daily physical storage unit inspection confirming unit availability and ensuring that each unit is secure and/or ready to rent to include any property pest control needs.
• Writing up service requests daily as needed and following through on all service requests.
• Ensure the safety of your property through effectively completing a physical property inspection multiple times per day.
• Attend any possible safety hazards immediately, reporting all possible issues to your supervisor immediately for guidance.
• Order and maintain inventory.
• Daily, Weekly and Monthly reporting.
• Maintain ‘Pass on’ Book information.
• Collections: manage, verify and balance cash drawers, prepare and make daily deposits.
• Participate in the property auction process and events.
• Refer to and comply with all -A- Family Policy & Procedure Manual at all times.
• Work closely with management to receive training and coaching when needed, striving to exceed any and all -A- Family Company expectations.
• Must be able to work independently with a high amount of integrity.