Frequently Asked Questions

What are your available A Family Storage unit sizes?

  • Regular unit sizes: 5×5, 5×10, 10×10, 10×12, 10×15, 10×20, 15×15, 10×25, 10×30, 10×40, 12×40, 15×40, 20×40
  • Climate unit sizes: 5×5, 5×10, 10×10, 10×12, 10×15, 10×20, 10×23, 10×25, 10×30, 14×25
  • Hobby Units (with electricity): 10×30, 30×20, 20×40, 30×40, 25×60
  • Construction yard sizes: 3,000 sq.ft., 5,000 sq.ft., 10,000 sq.ft.

Do all A Family Storage locations have the same unit sizes and accommodations?

Available unit sizes and accommodations vary depending on the location. Please contact the location you are interested in for more information.

What do all A Family Storage locations share in common?

All locations have an on-site manager and secure gate access. Boxes, locks, and other moving supplies are available for purchase at all locations.

Do operating hours vary between locations?

All of our locations are open:

Monday – Saturday: 8:00am to 5:00pm

Sunday: 9:00am to 1:00pm

Gate Hours: 7:00 am to 7:00 pm – 7 days a week including holidays.

When can I access my A Family Storage unit?

Storage units are available for access 7:00 am to 7:00 pm – 7 days a week including holidays.

Does A Family Storage offer help moving items into my storage unit?

A Family Storage has a moving dollies and moving carts at select locations for use to assist in moving items into your storage unit.

Are there any A Family Storage locations outside of Arizona?

Currently, there are not. If you require storage assistance in California, Texas, Oklahoma, Utah, or Nevada, please contact our friends at Cool Box Portable Storage.

Can I store a vehicle or boat in an A Family Storage unit?


What can I store in an A Family Storage unit?

Almost anything, from abacuses to zithers, even cars, and boats. There are a few common sense things that can’t be stored: pesticides, fertilizers, hazardous substances, burnable fuels, explosives, living things, things that give off odors or which can decay, contraband, and food that’s not sealed in cans. Be sure to tell the storage manager the kinds of things you plan to store. They’ll be glad to help you sort it out.

What is self-storage, and why should I use it?

Self-storage refers to a space or lockable unit in which customers store their personal property on a self-service basis. Self-storage allows customers who are relocating, selling a home, or simply looking for more space for their possessions an affordable, flexibly sized place to store the items. Businesses frequently use self-storage to store inventory or paperwork, rather than having to lease additional expensive commercial space. Unlike portable or door-to-door storage, self-storage customers have a key to the unit and/or code to entry gates so that they are not forced to make appointments to access their goods.

Will my items be safe stored in an A Family Storage unit?

There are no guarantees that accidents won’t happen, but we take great care in protecting your goods. Regardless of security, don’t store irreplaceable items or things of high value. Ask yourself, is this something I would store in my own garage? If not, don’t put it into storage.

Do I need insurance on items that I store in an A Family Storage unit?

All self-storage operators highly recommend that you insure your stored possessions, and no self-service storage insures your property for you. That’s your responsibility. Insurance is required. Our facility offers low-cost insurance plans or you can obtain insurance on your own. You may also bring in a copy of your Homeowner’s or Renter’s Insurance Declarations page. Be sure to check your homeowner’s or apartment renter’s policy to determine whether you need to purchase additional insurance. Ask the storage operators about insurance when you rent space. They’ll be happy to help you.

Do you have auctions at A Family Storage?

Self-storage auctions are relatively common in the storage industry but are held only as needed. Storage units and vehicles, including boats and trailers, might be included in these auctions. Everyone is welcome to our public auctions – whether you are a seasoned bidder or first time buyer.

Please visit Tucson Storage Auctions for auction dates and locations. The website also lists auction rules and guidelines and provides an opportunity to sign up for future auction emails.

What is the difference between climate controlled and air-conditioned storage?

Some operators offer cooled spaces, which they often refer to as climate controlled. Climate controlled may mean fully air-conditioned or evaporative cooled. Air-conditioned usually refers to air cooled by refrigeration, through the use of a condenser, and evaporative cooled refers to air cooled through water evaporation (swamp box). Climate controlled could also mean either heated and cooled to a constant temperature and humidity or just cooled by evaporation. Ask the self-storage operator exactly what is meant by climate controlled or air conditioned storage to make sure you are getting what you expect.

What storage unit size is right for me?

If you’re looking for the perfect storage unit size to accommodate your needs, use our storage unit size guide to help you determine what the right size is for you. If you’re still concerned, don’t hesitate to ask your local A Family Storage manager for help determining which size is best.